Free shipping for U.S. addresses is via Priority Mail or FedEx which delivers in 1-4 days to most areas of the country. International orders are shipped via USPS with delivery in 3-10 business days to most areas of the world.How long should I expect to wait for my order to arrive?
90% of our orders now ship within 24 hours of placement! If the order has products that need to be manufactured, our lead time can be up to 2 weeks until shipment. If an order is time sensitive, please let us know so that we can best accommodate your needs.What is your policy on cancellations and returns?
Cancellations are allowed before an order ships, at a 20% restocking fee. Returns are allowed only for manufacturer's defects.What is your policy on adding on additional items for orders?
Although orders can take up to two weeks to make, they are going through very complex manufacturing lines. Adding products to orders, while it may seem easy, causes issues and delays in the production line. Therefore we are not able to add on products to existing orders.What are your hours of operation?
We're on call around the clock. All calls or e-mails we will respond to within 24 hours.How does sizing work for your collars?
Our sizing system is like this (unless otherwise noted): Size 8 will fit a pet's neck from 4"-6" Size 10 will fit a neck size from 6"-8" Size 12 fits necks from 8"-10" And so on. The easiest thing to tell your customers is to measure their pet's neck and add two inches to come to the right size. The only exception is our large leather collars, for these collars measure the dogs neck and add 4". When in doubt, buy the larger size!Can I order collars with different colors of stones or hardware than what is posted online?
Unfortunately this is not a service that our manufacturer can offer any longer due to production constraints.Have a question that you can't find an answer for here?
Contact us anytime via e-mail, or give us a call at 1-800-605-3527.
*Please note that you are responsible or all import taxes charged to you by your local government.